I ordered an upgrade that should have only been about $260. RingCentral charged me $480 and sneakily issued an account credit. My account doesn't renew until June 2020 and also I don't want an account credit. I want a refund for the amount they took without my permission. If they review their "recorded" call they can find that the representative told me I would only be charged about $250. Now, I am getting the run around and am now just angry and ready to switch companies.
Also, 3 phones were at $420 and two at $168; my annual bill was for $2160. That means their taxes and services amounted to about 35% of the costs. Does that sound reasonable because it sounds like usury to me.