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Uptime SLA?

Tags: analytics and reporting

Aug 21, 2019 at 1:03pm • 3 replies • 0 likes

Andy

Account type (U.S., Canada, UK, AT&T, Telus, BT): US
Related case number (if applicable): NA
Detailed description of problem: What is our uptime SLA for a standard account?
Previous troubleshooting steps taken: NA
Software version: NA
Number of Users affected: NA

3 Answers

saadet.swift answered on Jul 29, 2020 at 9:24pm

Hey Andy! I would suggest chatting with your Account Manager :) They may have a better idea than myself

Andy answered on Aug 28, 2019 at 2:59pm

Basically what is guaranteed in regards to availability to the RingCentral product that is not covered under your enterprise offering? You post a 99.999% uptime SLA on your enterprise product page - however the other products do not specify an SLA. Thanks!

saadet.swift answered on Aug 28, 2019 at 2:55pm

Hey Andy, could you be more specific about what SLA you're referring to?

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