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I'm trying to look up faxes that I sent last month. I see the fax log but it only goes back to August. Is there a way to see further back?
Tags: fax
Sep 27, 2019 at 9:28am   •   3 replies  •  0 likes
taylor-gregory

I'm trying to look up faxes that I sent last month. I see the fax log but it only goes back as far as late August. Is there any way to see further back?

3 Answers
answered on Sep 27, 2019 at 11:38am  
Nicole, thanks.  You can see what was sent there, but I don't see that you can click on any details for example what was actually sent??  Can you get that somewhere?

 0
answered on Sep 27, 2019 at 9:41am  
Hey Taylor, 

It'll depend on your account type and if you had HIPPA enabled. Usually you can only see what was sent in the past 30 days.

You'll find all the storage limits on this page:  
Message Storage and Account Data Retention

In the event you need to store data for a longer period of time, you'll want to take a look at the "Archiver" option here: RingCentral for Dropbox

 0
answered on Sep 27, 2019 at 9:40am  
Hi Taylor,

It's not that obvious, but in the call log if you click the box where it defaults to "Last 7 Days" it'll also bring up a calendar. Use the arrows to change the months that are showing. Click the first date (the "from" date) and then click the last date (the "to" date). Click the blue Apply button.

It should now display that date range's records instead.

Hopefully this helps! :)

 1



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