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Question

Delay in change of status

  • 23 October 2019
  • 2 replies
  • 1010 views
S

When users change their status from Available to Busy or Do Not Disturb quite often there is a delay until other users can see the status change. This obviously is confusing for the other users.


Is there a way to fix this?

2 replies

S
Hey Steve, we're still investigating an issue we are having with Presence. I think that may be what's going on here. Have you opened a case yet to verify?
S
No. How do I open a case? I'm using Telus Business Connect so I'm not sure whether you support that or not.

I'm not sure what is Presence.

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