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Inbound Caller ID's Show Caller's Phone Number and "Unknown"

Tags: caller id

Oct 24, 2019 at 6:05am • 2 replies • 0 likes

john-sauber

When we moved from our old phone system to RingCentral, we had many organizations who would call in, and their phone number and business name would show up. I'm not really sure how this worked, but there must have been some kind of directory that could grab the company name. In RingCentral, we have yet to see any company name show up on inbound calls; they all just show as "Unknown."

It would see like our Incoming Call Information is set to allow for company names to come through. Perhaps the RingCentral Caller ID database is just very limited.

2 Answers

john-sauber answered on Oct 24, 2019 at 6:55am

Danno,

We are not using call groups. The main reason being that we'd like a "first line" to answer, and if they don't pick up in several seconds, we keep ringing them along with another "second line" group. This is currently not possible with groups, so we have a dummy user with all of these people's direct dial numbers added, and then we group these individuals to accomplish that goal.

Sorry this is probably more than you asked for :).

John

danno answered on Oct 24, 2019 at 6:50am

Are you using Call Groups?

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