question

Tim & Ally avatar image
Tim & Ally asked mary-community-moderator edited

Diversion won't work with Skype number

Hi

We have an Account type: UK - RingCentral Office 1 line Standard Edition

Diverting to mobiles is no problem but we recently got a local Skype number for when we're out of the country as the cost of our mobiles out of the EU is high and thought that when we were on wifi, being able to accept calls on that would be great.

But the diversion doesn't work. It either goes straight through to voicemail, jumps onto the next divert (one of our mobiles) or cuts out completely.

I've done what seemed like an endless chat with first RingCentral then with Skype who each say the problem is with the other provider.

Does anyone know the answer please, as to why my local Skype number won't work when used as a divert on RingCentral?

Any help gratefully received!

Thank you :)

call forwarding
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jessica-community-moderator avatar image
jessica-community-moderator answered Tim & Ally commented
Hello, 

I see you have an open support case that has been escalated to Tier 2. Please continue working with them to get this resolved. Thanks! 
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After someone repeatedly calling the 0800 number yesterday despite knowing it's costing us an extortionate amount. I had to ignore it, and called back when I was on wifi. 


On that call, I was promised a phone call at 8 am this morning. After 25 minutes of not being called,  I then called and spoke to Jehen and I am still on the call. She told me that I would be called back during the day!!!! - the whole point of the whole issue I have is that I can't accept calls at any time and the reason we organised an 8 am phone call.



She then came back to me and said it would be 2 hours. I said I can't wait 2 hours. I'm out of the country and can only accept calls when on wifi. She promised it would be within an hour.



How do I get this sorted please?
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Tim & Ally avatar image
Tim & Ally answered
I've waited 2.5 hours for a phone call that has never materialised. I have to go out now. I'm putting this message here and on email and on twitter in the hope that someone reads it. Please can you call me back on the 0207 number given after 5 pm.
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