News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Reliability & liability
Tags: phone
Feb 24, 2020 at 10:37am   •   2 replies  •  0 likes

I provide health and legal services in my company. I chose RingCentral bec HIPAA. I have them since 2013. Customer care used to be excellent now is none. My credit card expired and the service got disconnected 10 days after the automatic renewal. Tried to reinstate the service. Got one billing call that I missed. Opened a ticket for customer care. It is a week now and no one cared to call, get paid, and reinstate the service. This company is located in Taiwan. They love to benefit from the American market but they cant conceive the USA business & trade Statues. Imagine the damages of having the communication your businesses rely on suddenly get suspended and you fall vulnerable to the communication company not only to resume your business but to obtain your records from them if you decided that they are not reliable and you need to move on and contract a different company. Imaging the cost and effort of filing a law suit case against them in federal court to obtain your electronic records! Reliability is #1 in business and they are none in this area! Nabil Guirguis Executive Director

2 Answers
answered on Feb 24, 2020 at 12:14pm  
Nabil, We've located your account and have connected with our counterpart in the billing department who has also connected with your account manager. 
Please standby as we investigate your issues further. 
Feel free to contact us at

answered on Feb 24, 2020 at 11:09am  
Good luck!! Their behavior is unacceptable, especially being a customer for seven years and running a time-critical business that deals with strict privacy! Please let us know how this turns out!!


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us