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Text-To-Speech on Edit Name does not work
Tags: admin portal, extension
Feb 26, 2020 at 8:32am   •   5 replies  •  0 likes

I am new to RIngCentral and just started to "Admin" the RingCentral for our office. When I try to change the "Name" on an existing extension, after I edit the "User Name" text-to-speech and save it, it does not seem to work, it still pronounces/announces the old/previous name, even when I go back to edit it, it shows the spelling/pronunciation of the new name, but the "Audio" does not change and still has the old name/pronounciation?

What am I doing wrong?

5 Answers
answered on Aug 12, 2020 at 6:58am  

Cameron Murphy thank you so much for your diligence in creating a workaround for this Text-to-Speech System bug.

answered on Aug 11, 2020 at 11:57am  

This is just plain wrong. Please see my answer below for an acceptable work around until this bug is ironed out.

answered on Aug 11, 2020 at 12:09pm  

I was able to resolve this issue by changing "Ring Central Text-to-Speech" to "Record my name" then uploading or recording anything, save it. Reload the page, go back to user and change back to "Ring Central Text-to Speech" with the correct name in the user's settings and it works as intended. There is absolutely no need to rebuild an entire extension like the mod suggested.

answered on Aug 7, 2020 at 6:26pm  

Same issue. The work around is a pain. This is a bug not an enhancement. Should be fixed.

answered on Jul 29, 2020 at 9:39pm  

Hello Reza!

Seems like you are recycling your old extension. The text to speech option will no longer work if you are trying to recycle your extension by the time that the new update came. 

I would suggest deleting the whole extension and re-do it. 

The deleted extension will now go to Unassigned Extension

Please let me know if you have further questions! 

answered on Feb 26, 2020 at 11:39am  
I have experienced the same system bug.


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