I've been noticing with my app that I've been getting quite a few "Request Rate Exceeded" errors while trying to authenticate. In looking into this, I see that the limit is set to 5 Auth Requests per 60 seconds and then it goes on to say "The above rate limits for your application are set per user (RingCentral extension)."
This limitation is perfectly fine with me if that's how it works...but it doesn't. We have a RingCentral account with 20 users in it. Each user has their own extension and direct number. The app attempts to authenticate as each user to get status updates on faxes. It appears that when the app gets to the 6th user it fails as we've already reached the limit by authenticating with the first 5 users in this account. I really need this fixed so that each user has the ability to authenticate without affecting the limits of other users. I've already e-mailed the developer support team but no one ever seems to respond when I send e-mails there.