Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Error VoIP Calling Only and "Calls Only" on desktop - not sending messages

Tags: phone, ringcentral app

Mar 19, 2020 at 9:02am • 4 replies • 0 likes

lydia

We have been experiencing issues with RC for the past 2 days - on the desktop app, outgoing messages are hit or miss on sending and it says "Calls Only." On the cellular App, it says "VoIP calling only" and is spotting with sending and receiving messages - anyone else experiencing this, and have a solution?

lydia on Mar 19, 2020 at 10:06am • 0 likes

Thank you for your reply! I have checked the network and followed all other steps and issue is still the same. Main problem is that it's not letting me send messages from the desktop app - see attached screenshot.

teresa-habeck on Mar 19, 2020 at 10:08am • 1 likes

We are also having issues, I was just on a voice only call and thought we had full HD call the call kept losing each other. and also dropped once.

lee2 on Mar 19, 2020 at 11:03am • 2 likes

Having the same issue for the last 2 days. Put a ticket in with support this morning but have not heard anything yet. Not sure if anyone is getting this, or if it is related but our extensions have also been getting "Login failed, Your connection is not private. The server you are connected to is using a security certificate that cannot be verified. " when they are kicked out. Put a ticket in for that yesterday.

Keith Davis on Mar 10, 2021 at 11:08am • 0 likes

Having this issue now. Not a network problem. All other users can connect, just not this one.

Mary-Community_Moderator on Mar 10, 2021 at 11:14am • 1 likes

Hi @Keith, please coordinate this with our Technical Support Team. All of our Support numbers can be found here. You can also create an online case here.

Keith Davis on Mar 10, 2021 at 11:18am • 0 likes

I reinstalled the same version (20.3) and now it's working.

Mary-Community_Moderator on Mar 10, 2021 at 12:49pm • 0 likes

Great to hear!

Mary-Community_Moderator on Jul 29, 2020 at 9:41pm • 0 likes

Hello Lydia!

This happens when your network connection is unstable. Please try this troubleshooting steps;

Check network connection
Reboot modem/router.
Uninstall/reinstall the App.

If issue is still the same, please coordinate with our Technical Support to further check.

Thank you!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales