question

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briony-wood asked ·

Being able to see when a user is on a call

Hi,
When trying to transfer calls through to colleagues I can only see that they are available, busy, do not disturb or invisible. It would be really useful for me to be able to see when users are actually on calls as well as busy.

For instance if I have an important call that needs taking by a member of the sales team I know that they are on a call rather than just busy.

Thanks,

Briony
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briony-wood avatar image
briony-wood answered ·
Hi Mary, It's RingCentral Phone for Desktop.
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Have you tried to check Head-Up Display (HUD) feature? Please check the links below to know more of the feature and on how to set it up.

https://support.ringcentral.com/s/article/8212?
language=en_US


https://support.ringcentral.com/s/article/ringcentral-phone-heads-up-display-enable-set-up?language=en_US
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mary-community-moderator answered ·
Hello Briony! May I know which app are you using? RingCentral App or RingCentral Phone for Desktop?
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Annie J Williams avatar image
Annie J Williams answered ·
Hi, my name is Annie.
Our application Bridge Operator Console for Ring Central will let you see line state for all your users as well as give you a better visibility you are asking for.  This may help with the problem you are facing.  You can find it in the RingCentral App Gallery.  Have a look and see.
-Annie
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