The link that doesn't work is:
Maybe if I actually had the desktop RingCentral app, I could change the greeting there?
When I first set up the voice mail greeting, I recall an option to upload a file. Instead of doing that, I used the interface to record a custom one, but didn't realize that it would put many seconds of silence on the end. You can't have callers waiting that long to leave their message. I guess I thought the software was sophisticated enough to trim that off. So I did Edit, clicked the download arrow, and edited the download .wav file, trimming off the silence at the end. But when I try to upload the modified .wav, and replace the existing one, there is only an option of a download arrow! Apparently, it only allows you to upload a file initially, but once you have one there, you can't delete it and upload one again. Hard to believe. What's the point of allowing a download of a file if you can't upload a file? Am I missing something?