News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Turning off email notification of text messages
Tags: sms, receiving sms
Jun 12, 2020 at 12:17pm   •   3 replies  •  0 likes
I have disabled all email notifications on my account, yet I still receive a separate email for every text I receive through ringcentral.
I've read many other posts where people say to go into User preferences, then to Notifications; but as I said, they're literally all turned off.

on Mar 18, 2021 at 2:35pm   •  0 likes

did anyone get an answer - I have same problem

on Jan 25, 2021 at 9:29am   •  0 likes

I have this same issue and it is so irritating! I get 10 emails when I have a short text message exchange.

on Jan 25, 2021 at 10:50am   •  0 likes

Hi Emily, please send us an email at so we can check on your web portal.

1 Answer
answered on Mar 19, 2021 at 7:52am  

Hello everyone!

You can disable the notification through your web portal. Click HERE on how to do it. Thank you!


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us