Welcome to the RingCentral Community

I'm usually fairly savvy at navigating through programs/sites/apps... but for whatever reason I'm having a very difficult time retrieving messages from my auto-receptionist. Specifically I'm trying to get a fax that came in.

I log in to the admin portal, with my credentials.

It shows my personal extension, not our overall company access. I am listed as a Super Admin so I can do just about anything but seem to get the messages from group (customer service/sales/billing/etc) call queue. When I click on it, it asks for the password of that user. I enter my password and it says incorrect. I never created those as users so there is no password associated with them.