Yesterday, I found a problem that after successfully making a new subscription, there is no webhook posted to the specified URL while the RingOut call is in progress.
So far, when my app subscribes for the events (mentioned below), I see that the whole process go through just fine and my webhook endpoint always gets something back from RingCentral. However, after that, there is no postback to that webhook endpoint so far.
The webhook endpoint is always accessible and operational without issue.
At the moment, I believe that there is no postback from RingCentral but I am not so sure about that.
I would like some guidance how to investigate this issue.
Steps to reproduce the problem:
Make a new subscription or ignore if there is an active webhook subscription for the following events:
/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true/restapi/v1.0/account/~/extension/~/presence/line/presence?detailedTelephonyState=true
Make a RingOut call.
I found that no telephony related events were being POSTed to my webhook endpoint as expected, but the extension presence events (updates and modifications to availability) were generating events.
I have contacted our engineering team to investigate this.
Thank you for reporting this Janielle
Janielle,
Can you provide us information on your organization? Also, could you let us know which programming language are you using?
Have you looked into this repo: https://github.com/grokify/ringcentral-demos-webhooks
Also,
1. Is your post request to subscription returning HTTP 200 success and is returning Subscription ID?
2. While doing a ring-out - What is the from/to number that you are using? Is your "from" number the same as the Login phone number and extension? You could use the from number in this format +1XXXXXXXXXX*ext ( where ext is extension that you are logged in as during authentication )
3. Have you tried making a call to the phone number and extension that you are listening to via subscription while you are logged in as that number on your softphone (on sandbox mode)?
For further investigation, we would like to get in touch with you directly. Could you contact us via email or create a support ticket?
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
