Hi. I've looked everywhere for this, but have been unable to dig anything up for this. I would like to create a smart incoming call router using the RC APIs. If a client called in our standard App Call number line, this 'router' would bump up the incoming phone number against our own CRM, find their assigned user and directly route the call to their phone. Likewise, if no match was found, it would send an 'invite' to available users, the first to take the cake would have the call routed to them.
I see documentation on using the desktop softphone app to launch an website or application after the call. I'm talking about before it even connects to one of my team members.
Is there any documentation around call routing via the API/SDK use?