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karen-debolt asked ·

Need main COMPANY phone line to ring, not go to Auto-attendant

I need our main line to ring on my phone. How is this done? I have a direct # on my phone, but I am also the recptionist and need to answer incoming calls to the main line.

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Hi Karen,

When you say "ring on my phone" , are you referring to a third-party number?

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karen-debolt answered ·

Hi Mary - I have a Yealink, RingCentral phone that was ported over from our old carrier yesterday. THough I have my own direct line ringing on this phone, I need to have the main number ring at my phone so I can answer it. When logged in as Admin, going to Phone System/Phone Numbers/Company is shows: The Main Company Number will connect callers to the Auto-Receptionist. Previously, I have always been able to answer two numbers on my phone. Thanks.

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Karen, sorry for the delay in response. Can you confirm if this is sorted? If not, @Mary-Community_Moderator can you please assist?

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Hi Karen, please send us an email at Community.support@ringcentral.com so we can continue with troubleshooting if you still need an assistance.

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