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harry-chen12804 avatar image
harry-chen12804 asked ·

'My Case Portal' login error

I can login support portal, but when I am trying accessing 'My Case Portal', it asks me to login again. But I always get error when login with same account for support portal. The error message is ,

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REGISTRATION_HANDLER_ERROR

Your identity provider sent incorrect information'

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I have no idea what does it mean.

login error
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jenn-community-moderator answered ·

Hello Harry,


We fix the issue. Please clear the cache and cookies of your browser before logging in.


Can you now try to log in to your Case Portal?

Thanks!

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