News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
'My Case Portal' login error
Tags: login error
Aug 19, 2020 at 10:23pm   •   6 replies  •  0 likes

I can login support portal, but when I am trying accessing 'My Case Portal', it asks me to login again. But I always get error when login with same account for support portal. The error message is ,



Your identity provider sent incorrect information'


I have no idea what does it mean.

on Oct 21, 2020 at 8:46am   •  0 likes

@Corey McDaniel This is a known issue. Our team is working to correct. We'll update here on Community when it's been resolved.

on Dec 9, 2020 at 7:55am   •  0 likes

Has there been any update on this? I am having a similar problem. I cannot login to the site.

on Dec 10, 2020 at 9:09am   •  0 likes

@rational I think we got you sorted. But reach out if not!

on Aug 20, 2020 at 7:43am   •  0 likes

Hello Harry,

We fix the issue. Please clear the cache and cookies of your browser before logging in.

Can you now try to log in to your Case Portal?


on May 21, 2021 at 11:29am   •  0 likes

I'm having this same issue but clearing cookies/cache and restarting browser hasn't helped. How can I resolve this?

on May 21, 2021 at 11:40am   •  0 likes

Please email us your account information at so we can report this issue. Provide a screenshot of the error as well.

on Dec 16, 2020 at 1:00pm   •  0 likes

I am also having the same issue. Tried four different browsers with the same results.

on Dec 16, 2020 at 3:17pm   •  0 likes

Hello @charley, we fixed the issue.

Using a browser like Chrome saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. Can you try to do these steps before logging in?

- On your computer, open Chrome.

- At the top right, click Customize and control the Google Chrome icon.

- Click More tools and then Clear browsing data.

- At the top, choose a time range. To delete everything, select All time.

- Next to "Cookies and other site data" and "Cached images and files," check the boxes.

- Click Clear data

- Restart Browser

- Re-login

Thank you!

on Dec 22, 2020 at 8:51am   •  0 likes

I'm experiencing this same problem. Unfortunately, the steps listed to clear browsing data and restart the browser have not allowed me to workaround this issue. Can you assist?



on Dec 22, 2020 at 9:53am   •  1 likes

@brad12345678 yours is good now. Please follow the steps above before you log in. Thank you!

on Dec 22, 2020 at 10:59am   •  1 likes

That did the trick. Thank you!

on Oct 20, 2020 at 1:18pm   •  0 likes

I've been having this issue for months. Clearing cache and cookies does nothing to help, and it occurs regardless of which browser I'm using.

on Oct 22, 2020 at 8:14am   •  0 likes

Hello @Corey McDaniel, please send us your account detail such as RingCentral number and the email you use to log in.

Please send it to Thank you!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us