question

Jason Achenbach avatar image
Jason Achenbach asked ·

Email notifications for Direct Messages in the RingCentral App

In the RingCentral App, there is a setting under Notifications and Sounds => Email Notifications => Direct Messages => Receive email notifications for direct messages. The setting is enabled, but does not actually send the emails for received/sent direct messages.


This function would be extremely beneficial to our firm, as all internal communication must be retained for compliance purposes. We use an email retention service, so the email notifications for direct messaging would allow us to properly retain direct messages, and allow the entire firm to utilize the great direct messaging system in the RingCentral App.

ringcentral appemail notifications
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Jason, we're checking into this functionality. Hang tough!

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Jason Achenbach avatar image Jason Achenbach Becky-Community_Manager ♦♦ ·

Awesome! This feature will be a BIG game changer. Thank you for the support.

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Jason, this feature exists and it may be that your app isn't working correctly.
First, we should troubleshoot a little. If you haven't created a case with Support, please do so...they'll be able to identify if there's an issue.

If that doesn't solve the issue, we can engage the product team on this to explore it further!

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Anirban avatar image
Anirban answered ·

The Email notification is working for messages. Please see the below mail snippet:


1600317652571.png (100.5 KiB)
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