question

robert-preston1 avatar image
robert-preston1 asked Joe van Teylingen answered

Urgent: Auto Answer must be given to admin control

I understand that the feature is on the app level but allowing individuals the ability to turn on and off the auto feature is a horrible idea. Now that more and more people are working from home this is something that can be abused by sales or negligence by customer service. As an admin we do not the ability to block this feature nor can we track it to see who has it on. Please help as soon as possible.

admin portal
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1 Answer

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Joe van Teylingen answered

Did you ever find a solution for this? We're having the same frustration with this feature.


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