question

MIke Bailoux avatar image
MIke Bailoux asked Becky-Community_Manager commented

New user training resource

Hi all,

Very new to RC, We just activated our acct last week, Right now I'm just testing some of the functionality before rolling it out to the company.

Could someone suggest some key video tutorials that I can provide to the end users for their adoption of the product. For now we'll only be using PCs and mobile phones. No desk phone.

Thanks,

Mike

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MIke Bailoux avatar image MIke Bailoux commented ·

Hey Becky,

Thanks for the quick reply. Yes we're on the Office platform. I did look through the University videos, but was curious if there was one set of tutorials for the new users, and I think what you provided should do it.

Thanks

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Becky-Community_Manager avatar image
Becky-Community_Manager answered Becky-Community_Manager commented

Hi, @MIke Bailoux! Great to have you!
Not sure if you've had a chance to dive into any of the content in RingCentral University, but if you haven't, it's an amazing resource.

Currently, it's broken out between Office, Contact Center, and Engage.
I'm guessing you're just using Office - so, poke around in there first.
For your end-users, there is a Beginner's Guide with three courses that might be a great place to start for your team.

And of course, we're here to help if you need any clarification!

Again, really great to meet you and hope to see you around the Community!

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MIke Bailoux avatar image MIke Bailoux commented ·

Hey Becky,

Can you tell me if there is a intro video for he users to give them some guidance to their portal settings, like setting up their voice mail and all the other configurations?

Thanks

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ MIke Bailoux commented ·

Mike, this link will probably help with a lot of end user questions: https://knowledge.ringcentral.com/guides-and-videos.html
Let me know if this fits the bill!

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