I'm trying to create a dashboard for our company using some KPIs from RingCentral's analytics page. On that page, I'm able to get an "Answered" count and percent for each of the extensions I need to work with.
Good news: when I fetch the call logs using the company call logs endpoint, I'm able to find the target extensions in the call legs with the "Detailed" view.
However, when I compare the counts from the API with those in analytics, there is some variation. Here are the Oct MTD counts for two extensions:
| api "Accepted" | api total | analytics "Answered" | analytics total |
| 2238 | 2382 | 2239 | 2418 |
| 521 | 555 | 520 | 544 |
I'm sure some of this is from time zone differences, but would like to confirm that my process for finding the counts is accurate. Here's what I'm doing:
- Fetching the company logs with "Detailed" view parameter.
- Inserting call legs from those logs into my database, grouping them by call log id
- Querying the records with "to.extensionId" equaling my target extensions.
- Using the count of those records as the total and the number with result = "Accepted" as the number "Answered".
Thanks!
