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Yajaira Molina avatar image
Yajaira Molina asked ·

Employee is no longer with company, and calls need to be forwarded to another user...

When an employee leaves the company, we often need to forward their calls to another manager for at least a month. How do we do this, while still deactivating the terminated employees' access to RC? I changed their passwords, but it won't log them out automatically from their mobile RC app, so they technically can still message, etc.

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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

You can try from your online service portal:

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Select the user, then in call handling and forwarding section click add call forwarding number and from 3 dots select the option forward other's phone.

Then forward the call to other users selected from the list.


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Yajaira Molina avatar image
Yajaira Molina answered ·

Only thing is it does not disable the user from being able to send messages from their RC app. Also our staff only use the RC Desktop and mobile app...not the RC phone app so when you forward that way it does not work.

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