question

Sabrina Fay avatar image
Sabrina Fay asked mary-community-moderator edited

Reassign numbers/extensions

We have a new employee who will be answering the phone number that's currently assigned to our primary/original Super Admin account. While we trust them, they are not comfortable with having that responsibility (they're concerned about mistakenly making changes). How can we change either the primary Super Admin to another user or swap phone numbers so that the new employee's number is as a Standard User?

admin portal
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1 Answer

Sabrina Fay avatar image
Sabrina Fay answered jenn-community-moderator commented

I didn't realize that we could stack phone numbers onto a single extension. This was an easy issue to fix once Chat support let me know this. (I just moved the first number to the other extension (stacked them), then moved the second number to the first extension).

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Hello @Sabrina Fay, yes they are right. You can stack the number and move it into a different extension. Thank you!

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