How in the world can I speak to a customer service representative that isn't a computer

What is the error message that you are getting? If there is an issue, we'd like to be sure to fix it.
In the meantime, we will reach out to your account manager and ask them to connect with you.

How do I know how many extensions I have in my current service plan?

I would like to speak to a person in management

@Becky-Community_Manager I need to speak to a customer service rep as well. My issue is that when people call and my phone goes to voicemail, it says someone else's name even though the settings say my own name for the VM message.