Time zone and hours of operation are correct and app shows Online/Available. What is going on?
The questions without enough details are difficult to answer here. What is the setting you are referring to? What is the issue you are facing?
If you think all the configuration are correct but still system is having an issue, you can check with the support team over here. They will check all your settings, troubleshoot and analyze the issue and help you to resolve the issue
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