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RingCentral and Pager Duty Integration

Tags: integrations

Dec 23, 2020 at 1:03pm • 2 replies • 0 likes

darin-latimer

Hello,

I am trying to set up an integration between RingCentral and Pager Duty that will notify Pager Duty of an incident if a specific word is used in a RingCentral Chat. I have looked at Chatbots and those may work but I am wanting to avoid hosting a Server that's on the DMZ.

Anyone have any suggestions or have done this before?

2 Answers

John Wang answered on Dec 26, 2020 at 9:10am

To stay behind your firewall, you can create a subscription via PubNub which is a client-side only subscription model (like implemented in client-side browser only apps). If your bot is in every channel you wish to be reported on, have it create / maintain a PubNub subscription for the following event filter:

/restapi/v1.0/account/~/extension/~/glip/posts

Read more about this here:

https://stackoverflow.com/questions/60841819/notification-for-ringcentral-glip

Anirban answered on Dec 23, 2020 at 2:45pm

There is a PagerDuty app in RingCentral app gallery for integration with RingCentral:

https://www.ringcentral.com/apps/glip-integration-pagerduty

See if that can helps you

darin-latimer on Dec 23, 2020 at 2:50pm • 0 likes

Thank you Anirban. So I am looking to do the opposite flow. Message in Ring Central that is than handed off to Pager Duty.

It: Someone messages our Support Team saying they need help its a P1, Pager Duty will scoop that up and alert the on call person to fix the issue.

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