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Has anyone noticed an issue in the save path coding for the unified app?
Tags: ringcentral app
Jan 22, 2020 at 7:35pm   •   1 replies  •  0 likes
Michael Dunfee

While using the unified app for my client (windows 10), i noticed that the save file path when downloading the phone recording, seems to point to the administrator's downloads folder, rather than the currently logged in user. The users in the call center only have standard rights, and the app will freeze / or report the wrong time in the call length, and is therefore causing major issues as the users are now using the web version ( and is throwing off the analytics when pulling reports. Has anyone else noticed this?

1 Answer
answered on Jan 25, 2020 at 1:33pm  

Since your question is about using a product and it is not relating to RingCentral platform programming, I recommend you to post your question at where they can help you better.


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