question

Bryan Los avatar image
Bryan Los asked ·

SMS API stopped working for PRODUCTION *after* RC 1/20 update

My SMS were working Sunday. However, on Monday, they stopped working for production (sandbox stil works). I then noticed RingCentral had an update... I've contacted support, and was supposed to receive a call back yesterday, but did not. So while I'm going that route, I thought I would post here.

So this is the code I test production with. Haven't changed a thing. Also, when I send an SMS using this code, I receive a normal message queued response, with id and all the response data (same as I do with sandbox), but the SMS never arrives. I've tried with multiple phone numbers to test.

In Sandbox, the $ring_from number is the one that is included in my RC account credentials page. For production, the number shown is our 877 number, but for production I use the assigned number for extension 101, which is different, as you can send from the 877 number.

While I await RC support, anyone run into a similar issue?

In the meantime, I need to find plan B... it's been a few days now...

Bryan


<?php
// REQUIRE STUFF
require ( '/composer/vendor/autoload.php' ) ;
require ( '/includes/functions.php' ) ;

// GO AHEAD AND SEND ME!
try {

// SEND SMS DETAILS
$sms_recipient = '5555555555' ;
$sms_message  = 'TEST' ;

// SEND SMS
$send_sms = new RingCentral\SDK\SDK ( $api_client_id , $api_client_secret , $api_server ) ;
$send_sms -> platform ( ) -> login ( $ring_username , $ring_extension , $ring_password ) ;
$send_sms_response = $send_sms -> platform ( ) -> post ( '/account/~/extension/~/sms' ,

// SET ARRAY
array (

'from' => array ( 'phoneNumber' => $ring_from ) ,
'to' => array ( array ( 'phoneNumber' => $sms_recipient ) ) ,
'text' => $sms_message )

) ;

// RESPONSE
echo 'Message status: ' . $send_sms_response -> json ( ) -> messageStatus ;

} catch ( Exception $error ) {

echo 'Caught exception! ' . '(' , $error -> getCode ( ) . ') ' . $error -> getMessage ( ) . "\n" ;

}

// PRINT SOME DETAILS
echo '<pre>' ;
echo $send_sms_response -> json ( ) -> id . '<br />' ;
echo $send_sms_response -> json ( ) -> type . '<br />' ;
echo $send_sms_response -> json ( ) -> creationTime . '<br />' ;
echo $send_sms_response -> json ( ) -> readStatus . '<br />' ;
echo $send_sms_response -> json ( ) -> priority . '<br />' ;
echo $send_sms_response -> json ( ) -> direction . '<br />' ;
echo $send_sms_response -> json ( ) -> availability . '<br />' ;
echo $send_sms_response -> json ( ) -> subject . '<br />' ;
echo $send_sms_response -> json ( ) -> messageStatus . '<br />' ;
echo $send_sms_response -> json ( ) -> conversationId . '<br />' ;
echo $send_sms_response -> json ( ) -> lastModifiedTime . '<br />' ;
echo $send_sms_response -> json ( ) -> to [ 0 ] -> phoneNumber . '<br />' ;
echo $send_sms_response -> json ( ) -> from -> phoneNumber . '<br />' ;
echo '</pre>' ;
?>


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Bryan Los avatar image
Bryan Los answered ·

I just signed up for Twilio. Had SMS working in 2 minutes. I guess RC can take as long as they want to get back to me now...

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Khadhar Koneti avatar image
Khadhar Koneti answered ·

Good to see your ticket is solved. For any dev support please contact the below email.

devsupport@ringcentral.com

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