Louis Carter avatar image
Louis Carter asked Becky-Community_Manager edited

canceling - tried last year and got charged - and want to cancel this year

We are trying to cancel - went through account manager and did not do it.

Please cancel ASAP

I am the owner.

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I guess from community it is difficult to cancel. You can check with support team for further direction here:

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Thank you - I appreciate your answer.

We were told to go to our representative - which we did.

We requested back in March for cancellation via email and phone. We were refused cancellation.

Now we are coming back and requesting again. Still no answer. They are holding our account hostage charging us monthly bills.

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I have a series of emails requesting cancellation to my account manager Jose. He has not complied with any requests.

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@Louis Carter Please send us an email to and we can assist with this. Please share the emails you've exchanged with Jose as well.

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