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Can we add additional key presses on our IVR Menu?
Tags: ivr
Jan 25, 2021 at 6:40am   •   2 replies  •  1 likes
Brittany Cummins

We would love to have the option to have more than 0-9 key presses then just the typical 10 buttons.

on Jan 25, 2021 at 6:45am   •  0 likes

Hi Brittany, you may submit a feature request in our Ideas Portal. For guidelines, please read article for Submitting and Voting for Product Ideas

1 Answer
answered on Apr 1, 2021 at 2:33pm  

I mean, I think there might be cleaner ways to do it. If you're using more than 10 options you might be getting a bit complex. You can always announce the key press and set a queue/ivr/extension as that key press.

So, say you want there to be "key press 10" and you want it to route to "sales queue" - create the queue, assign it as 10, and announce that in your menu. The client/inbound caller won't know any different. The only complexity will be for you to manage it, but even then it's not that bad. Realistically, I'd suggest using sub-menus to split up your options and handle inbound calls a bit cleaner.


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