RingOut occurs errors.
I used my number instead of the main company number,
error says
" status: {callStatus: "Error", callerStatus: "GenericError", calleeStatus: "InProgress"} "
How can I call with my number?
IF I used company number when callee picked up it then rang company's line.
In other words when the recipient answers it then calls back into the user.
1. => Try to use the Main company number with your extension number. E.g. +12092345678*102
I tried calling using the Main company number with my extension number(102), but the same. (when callee picks up it, then rang super admin's line(101).
2. Can you make a direct call to this number. E.g. from your cell phone?
Everything it's ok,
The Main company number rings the sales group.
The My RingCentral number rings my line directly.
If I use the super admin's number, rang back.
Why can't call normally?
How do you call the ring-out API? Always post a few line of codes would help people understand what and how you try. don't need to reveal sensitive info and dash out the last 4 digits of any real phone number.
$resp = $platform->post('/account/~/extension/~/ring-out',
array(
'from' => array('phoneNumber' => $COMPANY_NUMBER), // OR MY NUMBER
'to' => array('phoneNumber' => $RECIPIENT_NUMBER),
'playPrompt' => false,
));
$json = $resp->json();
$lastStatus = $json->status->callStatus;
$index = 0;
while ($lastStatus == 'InProgress') {
$current = $platform->get($json->uri);
$currentJson = $current->json();
$lastStatus = $currentJson->status->callStatus;
sleep(1);
$index++;
if($index>28)
return response()->json(["status"=>$currentJson->status,'index'=>$index]);
}
return response()->json(["status"=>$currentJson->status,'ringout_id'=>$json->id]);
So the $COMPANY_NUMBER is the main company number and the "OR MY NUMBER" is your mobile number?
Can you make direct call to the $COMPANY_NUMBER and does that phone ring?
$COMPANY_NUMBER is the main company number
$MY NUMBER" is My RingCentral number(user name)
If I call with main company number when callee picked up it then rang super admin's phone.(extension 101)
If I call with my username of RingCentral(number), GenericError is occurring
1. If I call with main company number when callee picked up it then rang super admin's phone.(extension 101)
=> Try to use the Main company number with your extension number. E.g. +12092345678*102
2. If I call with my username of RingCentral(number), GenericError is occurring
=> Can you make a direct call to this number. E.g. from your cell phone?
Please help me
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