question

engineering-api-access8821 avatar image
engineering-api-access8821 asked Phong Vu answered

Call recording from members of group

"Group managers can only view the Call Log of Users who are members of his User group"


I am using the REST API and logging into the system with a group manager account to limit extensions of interest to the accounts in the group. However, when I retrieve the accounts, I am given extensions outside of the group. Is this expected?


-{ Edit to add permissions }-

Permissions:

General

Overview, Messages, Contacts, Standard User Tools

Internal Calls

Full Company Call Log

Third Party Apps Access

User Call Log - Delivery

User Call Log - Full Access

User Call Log - View Only

Sites Call Log

phonerest api
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

You wrote "However, when I retrieve the accounts", which endpoint is that?

If it is the list extensions endpoint, it is not controlled by a permission and basically, any user extension can call that endpoint.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys