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Send SMS in Production - MSG-242 Error
Tags: rest api
Feb 20, 2020 at 7:11am   •   2 replies  •  0 likes

Good afternoon,

Today our company faced with an issue when we tried to send a SMS message from the Production environment.

Error object:

  "errorCode" : "FeatureNotAvailable
  "message" : "The requested feature is not available
  "errors" : [ {
    "errorCode" : "MSG-242",
    "message" : "The requested feature is not available"

I've tried to recreate it with by sending requests from your tool
and it shows me the same error.

However the Sandbox environment works as expected: I'm able to send a SMS either through the tool or using API Calls.

I've also attached the screenshots of interaction with your portal below.
Note: I've used the Sandbox credentials.
Main form:


Application permissions:

Could you please provide a fix for this problem?

2 Answers
answered on Feb 20, 2020 at 10:45am  

I just sent an SMS message from my production account to make sure our SMS service is up and run normally. All works well.

Are you able to send SMS from your RingCentral softphone?

answered on Feb 20, 2020 at 11:09pm  

A similar issue I can find here

Please check the number once from where you are sending sms


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