question

Andrew Golomb avatar image
Andrew Golomb asked ·

Where can I find my contract?

I'm in the admin portal, but I can't find the actual contract term details anywhere!

billing
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Hello @Andrew Golomb! Your contract is not available in your admin portal. It would be best if you get in touch with your Account Manager. Thank you!

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Andrew Golomb avatar image Andrew Golomb jenn-community-moderator ♦ ·

he's not responding to my emails!

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My account manager never responds to me either. We used to have a local person, but now it's someone in another part of the state. I think RingCentral reduced the number of account managers company wide and they probably have more accounts than they can handle.

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I'm sure he thinks I'm trying to switch to another provider, so he doesn't want me to have my contract, but in fact, I need it for my accountant!

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@Andrew Golomb We're happy to assist.
We'll connect with your account manager.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Becky-Community_Manager ♦♦ ·

@Andrew Golomb To quickly follow up - we've connected with your account manager and he should be reaching out.
Please don't hesitate to contact us directly at Community.Support@RingCentral.com if we can assist further.

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