question

Andrew Golomb avatar image
Andrew Golomb asked mary-community-moderator commented

Where can I find my contract?

I'm in the admin portal, but I can't find the actual contract term details anywhere!

billing
11 comments
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I'm sure he thinks I'm trying to switch to another provider, so he doesn't want me to have my contract, but in fact, I need it for my accountant!

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@Andrew Golomb We're happy to assist.
We'll connect with your account manager.

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@Andrew Golomb To quickly follow up - we've connected with your account manager and he should be reaching out.
Please don't hesitate to contact us directly at Community.Support@RingCentral.com if we can assist further.

-1 Like -1 ·

Hello @Andrew Golomb! Your contract is not available in your admin portal. It would be best if you get in touch with your Account Manager. Thank you!

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Andrew Golomb avatar image Andrew Golomb jenn-community-moderator ♦ ·

he's not responding to my emails!

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My account manager never responds to me either. We used to have a local person, but now it's someone in another part of the state. I think RingCentral reduced the number of account managers company wide and they probably have more accounts than they can handle.

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I would like my account manager to call me also. I need a copy of my contract.

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Hi Tate, one of your colleagues reached out directly to us through email, and I have already informed your Account Manager. We'll let you know once we get an update.

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1 Answer

Anna Boehk avatar image
Anna Boehk answered

I am also waiting to see my contract....we signed it in 2017 and it's been auto renewing ever since. I want to stop the auto renew and see my signed contract but my account rep Mark won't reply to my emails!

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