Lyan Amaro avatar image
Lyan Amaro asked Becky-Community_Manager edited

Having the option to put all users under the same main number with no individual numbers, just extensions

There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients.

sms and text messaging
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Lyan, for feature requests, please post it in our Ideas Portal at You can also vote for the second feature that you mentioned here.

1 Like 1 ·
Ryan Gagne avatar image Ryan Gagne mary-community-moderator ♦♦ commented ·

We literally just ported over today and we just found this out. No one told us this when we signed up and now we are going to lose customers because everyone is texting our current main number.

1 Like 1 ·
Lyan Amaro avatar image Lyan Amaro Ryan Gagne commented ·

We just found this out as well. Luckily we have not cancelled our services with our other provider so we are still receiving text, but it would have been a huge mess if we had. So ridiculous.

0 Likes 0 ·
Anirban avatar image Anirban commented ·

I have seen few organizations that required individual numbers apart from internal extension numbers that help them to communicate from different branches.

But as per your requirement you can always post a feature request here:

0 Likes 0 ·

0 Answers

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