There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients.
Hi Lyan, for feature requests, please post it in our Ideas Portal at https://ideas.ringcentral.com/. You can also vote for the second feature that you mentioned here.
I have seen few organizations that required individual numbers apart from internal extension numbers that help them to communicate from different branches.
But as per your requirement you can always post a feature request here: https://ideas.ringcentral.com/
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