question

andrewbrown9417 avatar image
andrewbrown9417 asked Phong Vu answered

Initiating call from Remote Desktop

We have an application that all of our users access via Remote Desktop. Some of our users have a RingCentral softphone on their local PC. Is it possible to initiate the call on the RDP session, initiate the call on the users softphone, and then get the call ID back to the RDP initiator (C# / .Net).

rest api
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1 Answer

Phong Vu avatar image
Phong Vu answered

I am not sure how you want to initiate a call, but there are 2 endpoints for making phone call. Check out the documentation and let me know if you have further question

1. Ringout API (https://developers.ringcentral.com/guide/voice/ringout)

2. Callout API

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys