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Dial by name directory saying wrong name when transferring

Tags: dial by name directory

Apr 15, 2021 at 1:31pm • 1 replies • 0 likes

Ryan Rotzell

Our dial by name directory is saying the incorrect name when transferring, even though it is transferring to the correct extension based on the letters typed in. The name is recorded correctly under the User Details in the Admin Portal, but is there another location where the recorded name should be referenced?

Mary-Community_Moderator on Apr 16, 2021 at 8:16am • 0 likes

Hi Ryan, may I know if it transfers to the correct extension where it's supposed to?

Ryan Rotzell on Apr 16, 2021 at 8:21am • 0 likes

Hi Mary, yes it does transfer to the correct extension.

Mary-Community_Moderator on Apr 16, 2021 at 8:34am • 0 likes

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