News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Auto Divert To Voicemail When Busy
Tags: voicemails
Apr 20, 2021 at 4:14am   •   4 replies  •  1 likes
Matt Wood

Is there any way to automatically divert an incoming call to voicemail when I'm on another call? I saw some others asking the same thing, but the answer was to select 'Busy' or 'Do not disturb' when on another call. This isn't always practical and it is easy to forget to select 'Available' after the call. I just want RingCentral to recognise when I'm on another call and to automatically divert any other calls that come in. There must be a way to do it.....


on Apr 20, 2021 at 7:19am   •  0 likes

I still didn't find the 'automatic' option to send the call into voicemail during an active call other than putting 'Busy ' or 'DND' status as referred here:

Other than that you need to manually click send to voice option while getting an incoming call.

You can request this 'automatic transfer' feature here as a feature which will be reviewed by RC team and if this is not there then they can plan to implement it in future.

on Apr 20, 2021 at 7:28am   •  0 likes

Great suggestion, @Anirban. Thank you!

on Apr 20, 2021 at 7:47am   •  1 likes

Thanks @Anirban. I have submitted the idea.

2 Answers
answered on Nov 17, 2021 at 4:49pm  

This is call waiting. You simply disable the feature in the phone and it will auto divert to VM while on another call. This isn't done thru the RC portal and is a setting on your device.

answered on Nov 17, 2021 at 3:30pm  

I'm looking for a similar solution, did you submit this as a feature or find one that had been submitted?


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us