Question

Unable to modify call handling as Super Admin

  • 20 May 2021
  • 2 replies
  • 358 views

I am a super admin in RC at the company I work at currently. When I try to modify my own Call Handling and Forwarding settings under the My Extension option, not under the Admin Portal, I get an error message that says "You cannot change Super Admin settings" Am I just not able to forward my calls if I am set as a Super Admin?


2 replies

Userlevel 2

Hi Andy, may I know which specific setting did you try to change?

Userlevel 3

Yeah - your admin account is 'borked' - same thing happened here, and while my other Super Admins could alter my account, I couldn't do any changes to my account.

Have them look at ticket 12289363 for the fix.

Good luck!


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