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Unable to modify call handling as Super Admin
Tags: admin portal
May 20, 2021 at 8:45am   •   2 replies  •  0 likes
Andy Anderson

I am a super admin in RC at the company I work at currently. When I try to modify my own Call Handling and Forwarding settings under the My Extension option, not under the Admin Portal, I get an error message that says "You cannot change Super Admin settings" Am I just not able to forward my calls if I am set as a Super Admin?

on May 21, 2021 at 1:53pm   •  1 likes

Yeah - your admin account is 'borked' - same thing happened here, and while my other Super Admins could alter my account, I couldn't do any changes to my account.

Have them look at ticket 12289363 for the fix.

Good luck!

on May 20, 2021 at 3:47pm   •  0 likes

Hi Andy, may I know which specific setting did you try to change?

on May 21, 2021 at 6:22am   •  0 likes

so either under my extension>>Call Handling Rules>>Call Handling & Forwarding. I attempt to change any of these settings and click save gives me the error message.

Alternatively, I can go through the admin portal to User List>>Users with Extensions>>Call Handling & Forwarding but I still get the same error pop up when I attempt to click save

on May 21, 2021 at 7:30am   •  0 likes

Are you able to modify settings of other extensions?

on May 21, 2021 at 7:31am   •  0 likes

Yes, anyone that isn't listed as a super admin in the company I can modify.

on May 21, 2021 at 8:10am   •  0 likes

Please provide a screenshot of the error message you're getting so I can escalate this to Tech Support.

on May 21, 2021 at 8:16am   •  0 likes



Same error code but here it is when attempt through the My Extension portal and through the myadmin portal.


on May 21, 2021 at 11:41am   •  1 likes

Thank you. I'll escalate this to Tech Support Team.

on Aug 18, 2021 at 6:22am   •  0 likes

@Mary-Community_Moderator Mary, was there a fix for this issue? I am having this same issue with my profile and call fowarding.

on Aug 18, 2021 at 10:40am   •  0 likes

Hi @Chris Somerville, please submit a ticket to the Tech Support Team so they can check the Settings on the portal. You may submit a ticket here.

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