question

Leah Wright avatar image
Leah Wright asked ·

RingCentral app not remembering sound source settings

I use RingCentral on my work computer, but I do not wear my headset the entire day. I've set the audio sources up as shown in the screenshot below, but they randomly change during the day and default back to the computer sources. Is there a way to set these and have the settings hold so I'm not scrambling to send the sound back to my headphones if I get a call?


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notifications and sounds
1622643250631.png (41.0 KiB)
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Sound settings should not change unless you sign out and back into the app or restart their machine. Our Product Team would like to collect your logs. Please go to Help & Support and click Report Issue.

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The logs have been submitted. It's very possible there was a reboot prior to the change occurring. I shut down my computer every day and it sometimes experiences issues and has to be rebooted during the day.

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Thank you. I will let our Product Team know.

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