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Call Log

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Photo of alma
How to track spam calls How to get statistics on how many calls we are getting from Spammers
For the past 3 months, We got  1333 missed calls which is about 45 % of total inbound calls ...  For me as a business owner very importan...
  • 1 me too
  • 5 replies
  • Question
Photo of Dan Gualtieri
Log a Call as a Call, not a Task
When using the RingCentral Salesforce extension/app and saving a log, the log records as a task, not a call. When you log a call via the ...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Wendy Archer
Provide log report for SMS texts
Would like to print out SMS text messages
  • 60 me toos
  • 19 replies
  • Idea
Photo of Timothy Weir
Change extensions without closing and re-opening RingCentral desktop and mobile apps
Incoming calls to my company are directed to two groups: Business hours and Non-business hours.  Each group is assigned a unique extensio...
  • 1 me too
  • 1 reply
  • Idea
Photo of Brad Larino
Where can I find the raw data used to calculate the "Average Speed of Answer" metric?
My client has asked my company to provide the KPI: "Percent of calls answered by customer service representative within 30 seconds"Curren...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of John Bulcher
User Group Manager: Call Log - View All Extensions Option
1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT) US 2. A brief description of the business Advertising, telemarketing 3. A high le...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Nick Tyo
Calculate average ring duration after voice prompts
Using the historical reports, I've found that RingCentral is estimating an average of 38 seconds average time to answer for one of my que...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Ring Central Test Fax
Downloading recorded calls by bulk
We've had multiple customers who want the ability to download recorded calls in bulk. They said they find it very inconvenient to downloa...
  • 4 me toos
  • 4 replies
  • Idea
Photo of SANDRA REYES
WHY I RECEIVE SO MANY CALLS OF NUMBERS THAT ARE DISCONNECTED.
DAILY ENTER MY RINGCENTRAL SYSTEM APPROXIMATELY 15 CALLS THAT IN ANSWER ARE TELEPHONES DISCONNECTED.  MANY OF THESE NUMBERS WHEN BEING AN...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Method of tracking the result/outcome of an inbound call?
Over the past few months we've started tracking the result of inbound calls that don't convert. This has proven helpful in allowing us to...
  • 1 me too
  • 2 replies
  • Question
Photo of STOVER
Call Duration Details
We are a 50 employee law firm in the US and it would be helpful if the duration of a call was displayed on the call log without having to...
  • 2 me toos
  • 3 replies
  • Idea
Photo of Richard Manuel
Option to Block Bulk number at once
Hi, It would be better if there is an option to Upload Bulk number for Blocked calls option, e.g .csv, .xlxs file. Instead of manually ty...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Global IT API
How to read legs
Is there any information on what call legs are and how to use and read them? How do I know who was the person who ended up answering the ...
  • 2 me toos
  • 3 replies
  • Question
  • Acknowledged
Photo of Global IT API
Making calls to Sandbox
Hello,I have my sandbox setup and I have 2 users the admin and a test user.  How do I make a call to my test user in the sandbox from the...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Gopal Ramakrishnan
Ability to download call log
Currently there is no feature to download Call log to show the respective user's time zone under call time column. For example, if you ar...
  • 1 me too
  • 1 reply
  • Idea