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Call Log

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Photo of COBINE
purge
Purge?  Why is the purge button so easily accessible and why does it DELETE EVERYTHING even when only one call record was selected?  The ...
  • 9 me toos
  • 4 replies
  • Idea
  • Planned
Photo of Dave Melbardis
controlling voice prompt duration
Can we have a feature that we can control the duration of voice prompt to make it faster? It would be great if we can do that to avoid Ro...
  • 1 me too
  • 0 replies
  • Idea
Photo of DARBAHANI CEO
Customize Access Levels for Users. Customize Access to Extension Specific Call Recordings
It would be very helpful to be able to give certain access to users aside from the role they are assigned.  For example, I have a quality...
  • 1 me too
  • 1 reply
  • Idea
Photo of Angela Y.
San Francisco Bay Area Customers: Participate in a live feedback session
We need YOUR input on our latest ideas so we can provide you the best experience. Currently looking for RingCentral customers in the San...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Justine Davis
AUDIT TRAILS/COMPLETE CALL HISTORY
Better Audit Trails - I called today to see if there were any audits available for when a call is listened to, and/or deleted?   The call...
  • 1 me too
  • 0 replies
  • Idea
Photo of Lee
Change the Group Managers access to match the permissions of the Role they are assigned
 I have created a role called Monitoring. In that role I have only selected User Info under User Settings. The account that I have been t...
  • Lee, 2 weeks ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Amy Price
Naming Direct Numbers into a Group
We have multiple Direct (partner) Phone Numbers routing into a Group.  If a consumer calls our partner's support phone number,  the call ...
  • 1 me too
  • 1 reply
  • Question
Photo of Benjamin Sisco
User login activity reporting
Account Type: US (Premium)Busintess Type: HealthcareOverview: Report of users logins to RC phone applicationsBenefit: Security, Complianc...
  • 9 me toos
  • 4 replies
  • Idea
Photo of Vlad Davydov
Name display AND phone caller id displayed in logs
Canada.  Glass installation Feature: include BOTH caller id(number) AND caller ID name in call logs. Currently a number is displayed onl...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Ring Central Test Fax
Downloading recorded calls by bulk
We've had multiple customers who want the ability to download recorded calls in bulk. They said they find it very inconvenient to downloa...
  • 6 me toos
  • 6 replies
  • Idea
Photo of Chris Duquette
Calls made without dialing?
Recently, our company has been getting texts back from someone saying "stop calling" meanwhile we have not called the number that texts u...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Paris Leber
Ability to view ring group calls to the users extension
It would be great if RIngcentral users were able to download call recordings to their extension that came in through a ring group. This w...
  • 1 me too
  • 0 replies
  • Idea
Photo of DEREBENSKIY
Reports: filter by time periods, not just by date
It would be nice if the call reports could be limited by time periods as well as by date
  • 15 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Julieta Bustos
RingCentral call log synced with Salesforce when using the phone app or the desktop app
1. Account Type: US 2. Construction Software Company 3. I'm requesting a wider integration with Salesforce  4. I would like to be able to...
  • 1 me too
  • 2 replies
  • Idea
Photo of STOVER
Call Duration Details
We are a 50 employee law firm in the US and it would be helpful if the duration of a call was displayed on the call log without having to...
  • 2 me toos
  • 3 replies
  • Idea