Conversations

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Abandoned Call Report / View
We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (espe...
  • 5 me toos
  • 13 replies
  • Question
  • Answered
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Real-Time Counter of current call
Is there a way to view how long users have been on the phone for the current call? We would like to see this in Live Reports, but the App...
  • 2 me toos
  • 3 replies
  • Question
  • Acknowledged
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Queue Priority Setting?
We have team members that are part of multiple queues (sales and support for instance). They know which queue the caller is coming from b...
  • 1 me too
  • 2 replies
  • Question
  • Answered