"ANI II Digits"

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
We're getting issues with static on the calls - not a lot but enough that I would like to try and figure out what's happening.

Does RingCentral or InContact pass the NANPA ii-digits through so I can tell if the caller is on a cell phone?  If so, what report would I use to see those?

Specifically looking for codes 61,62,63.



  • 94 Points 75 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Brandon

Brandon, Champion

  • 24,944 Points 20k badge 2x thumb
I haven't thought about ANI-II for a loong time ;) I can't say conclusively, but I don't think you will find this in RingCentral.  *Maybe* in a packet capture and I plan to look myself out of curiosity when I get a chance.

A couple ideas I have though:

- Use the QOS reports tool to get more info about the trouble calls.
- Use a tool like twilio offers to lookup numbers to see if they are cellular, voip or POTS.