"Application has temporarily lost connection to RingCentral services" error message.

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Some members of our team are receiving this message as they are logging on to their desktop apps this morning. What can we do? 

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Lisa, Champion

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Posted 5 months ago

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Saadet - Community Support, Official Rep

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Hi Lisa and Andrew,

Typically, that error message is occurring because there is an issue with your ISP talking to the RingCentral servers. Therefore, you are losing connection. Some things to check would be your ISP (speed test, ping plotter, etc.) - you can use DownDetector to see if your ISP is having any issues in your area at the moment. Also, it could be Network Related - especially if any changes have been made (even slight ones, depending upon what they are, can affect connectivity). 

Please open a case so we can investigate - we can gather debug logs to take a closer look

  
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Mike, Official Rep

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Folks.. if something like this happens (internet appears to be stable, but having a problem with a specific app or service such as RingCentral) it's a good idea to run a traceroute to the source that is giving you the problem.  

How do I run a "tracert" (traceroute) report?

This will often reveal where in the network the issue might be.   Feel free to post your tracerts here if you want us to take a look.
(Edited)
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Saadet - Community Support, Official Rep

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Hey Everyone,

In order to better help you please let us know the following:

1) The ISP of the users who are experiencing issues
2) The geographical location of the users having the issue
3) Tracerts to 199.255.120.184  from the user's computers

If you're experiencing issues and your ISP is located in the Philippines, please open a case and include Parent Case 07146183 in your notes

  
(Edited)