Abandoned Call Report / View

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  • Updated 3 months ago
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We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member?  Is there a view that can be setup to do this?
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Aaron West

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Posted 2 years ago

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Saadet - Community Moderator, Official Rep

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Hey Aaron,

Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)
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Alexey P. Zhuk, Employee

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Hi Aaron,

Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.

Thanks.
Alexey P. Zhuk

Hi Alexey,  

We would be happy to participate in this as well.  I was searching help for this exact purpose.  Thank you.  Gary

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Aaron West

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Alexey,

We would be happy to be part of that. We want to do whatever we can to help improve Ring Central (we are a software company, as well, and understand the need for good beta testing). Thanks!
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Alain Uwizeyimana

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Hello there,
We would be happy to be part of this preview.
Thanks,
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Arminder Singh

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Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.

Thanks,
Arminder
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Alaine Sine

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I am in need of this feature.  Can I be included in your beta testing?  Please reach out to me.  Thank you.

Alaine Sine
609-587-2262
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Travis Nichols

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Abandoned calls need to be included in historical reports. For a queue with simultaneous ring, the "missed" call metric is useless. 
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Dan Roberts

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Our organization desperately needs this feature. Are you still taking beta testers?
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Hey Alain, I have already sent your information to the Product Manager :)
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Travis Nichols

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Hey Saadet, I've located a new live widget "Contact Details". Is this it? Whom would I contact with some feedback?
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Sorry for the late response, Travis! Yep, that's part of the Beta which you should have received an email from Liubov regarding :) She sent out an email to everyone explaining the Beta and she would be who you can share feedback with!
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Travis Nichols

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Just got the email. Thanks so much!
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You're welcome! :)
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113- Blair Thomas

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Is this something that is available now? Looking to create daily reports. Thank you!
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Jessica - Community Moderator, Official Rep

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Hello, 

We are still in Beta. I've sent your account info to the project manager in charge of the project so they can add you :) 
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Brian Ethridge

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If you are still in Beta, we would like access to this product. Thanks
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Saadet - Community Moderator, Official Rep

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Hey Brian, I've shared your account info with the PM who is in charge of this beta. She will be sending you a User Guide sometime this week, most likely :)
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Rachael Bullard

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We'd like to participate in this beta as well. We are looking for a report like this. Thanks!
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Hey Rachael, I've provided your info to the PM in charge as well :)
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Rachael Bullard

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I never received any information in regards to this. Just wanted to follow up. 
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Saadet - Community Moderator, Official Rep

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Oh no! Let me follow up on that :)
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Saadet - Community Moderator, Official Rep

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Hey Rachael, looks like the beta test has reached its max occupant involvement. So sorry about that!
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Roldan Pamaran

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We would like to apart of this beta test.
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Hey Roladan, we've forwarded your information to the Product Manager in charge of the beta :)
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Gary Johnson

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I really need this feature as well can you add me to the beta too
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Hey Gary, the beta is now closed - it has reached its max with participants