Abandoned Call Report / View

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  • Updated 5 months ago
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We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member?  Is there a view that can be setup to do this?
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Aaron West

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Posted 9 months ago

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Saadet - Community Support, Official Rep

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Hey Aaron,

Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)
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Alexey P. Zhuk, Employee

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Hi Aaron,

Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.

Alexey P. Zhuk

Hi Alexey,  

We would be happy to participate in this as well.  I was searching help for this exact purpose.  Thank you.  Gary

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Aaron West

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We would be happy to be part of that. We want to do whatever we can to help improve Ring Central (we are a software company, as well, and understand the need for good beta testing). Thanks!
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Alain Uwizeyimana

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Hello there,
We would be happy to be part of this preview.
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Arminder Singh

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Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.

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Alaine Sine

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I am in need of this feature.  Can I be included in your beta testing?  Please reach out to me.  Thank you.

Alaine Sine
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Travis Nichols

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Abandoned calls need to be included in historical reports. For a queue with simultaneous ring, the "missed" call metric is useless.