Abandoned Call Report / View

  • 0
  • 2
  • Question
  • Updated 5 months ago
  • Answered
We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member?  Is there a view that can be setup to do this?
Photo of Aaron West

Aaron West

  • 190 Points 100 badge 2x thumb

Posted 9 months ago

  • 0
  • 2
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hey Aaron,

Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)
Photo of Alexey P. Zhuk

Alexey P. Zhuk, Employee

  • 140 Points 100 badge 2x thumb
Hi Aaron,

Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.

Thanks.
Alexey P. Zhuk

Hi Alexey,  

We would be happy to participate in this as well.  I was searching help for this exact purpose.  Thank you.  Gary

Photo of Aaron West

Aaron West

  • 190 Points 100 badge 2x thumb
Alexey,

We would be happy to be part of that. We want to do whatever we can to help improve Ring Central (we are a software company, as well, and understand the need for good beta testing). Thanks!
Photo of Alain Uwizeyimana

Alain Uwizeyimana

  • 164 Points 100 badge 2x thumb
Hello there,
We would be happy to be part of this preview.
Thanks,
Photo of Arminder Singh

Arminder Singh

  • 62 Points
Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.

Thanks,
Arminder
Photo of Alaine Sine

Alaine Sine

  • 60 Points
I am in need of this feature.  Can I be included in your beta testing?  Please reach out to me.  Thank you.

Alaine Sine
609-587-2262
Photo of Travis Nichols

Travis Nichols

  • 124 Points 100 badge 2x thumb
Abandoned calls need to be included in historical reports. For a queue with simultaneous ring, the "missed" call metric is useless.