Ability to disable call monitoring beep

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  • Updated 7 months ago
  • (Edited)
When user start monitoring another user call using *80 feature code, it'll hear beep sound. This beep prevent user from clear recognize first words of conversation. 

We need to have configuration option for disabling beep sound for call monitoring.

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LLC

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Posted 1 year ago

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Jan Ferguson, Channel Partner, Champion

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LLC,

Simply turn it off by unchecking the appropriate box in the Admin portal under Auto-Attendant then Call Recording then Automatic Call Recording.

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LLC

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Thank you, but this is option for outbound calls. This option it turned off, regardless of this setting call monitoring started by single beep sound (not periodic). 
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LLC

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I am not referring to on-demand recording. As I wrote in first message this idea/request related to using feature code *80. This feature code initiate Call Monitoring feature described on this page: https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8086

When someone dials this feature and enter extension number, there is beep sound played. Idea is in having option to disable this sound. In our case it'll help to get better speech recognition of monitored call.
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Jan Ferguson, Channel Partner, Champion

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LLC,

I'm sorry...I don't know how I missed that. However the answer is still the same. Whenever you press keys on your telephone you will get DTMF tones. DTMF is an in-band telecommunication signaling system which uses the voice-frequency band over telephone lines between your phone and other communications devices, applications, etc. This is how the feature in the application knows when to start/end. It "hears" the tones, which would be different than *67 tones or any other tones. Essentially, if you take away the tones you take away the feature.
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LLC

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Thank you, I am well informed about DTMF. After all DTMF sent (extension followed by hash) there is 'beep' sound (single frequency  and as far as I remember it is about 480Hz and 240ms long) sent from RingCentral.

I think that this sound designed like 'beep' sound in voicemail system, just for notification that service activated and ready. But in this case RingCentral send this sound in same time as call monitoring started and it overlapped with monitored voice. 
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Chris Duquette, Champion

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i'm not sure if ringcentral has quiet barge / monitor type feature, they should, but with buttons not being able to be programmed on phones as everything is VoIP, its kind of hard to do with out backend programming or dialing feature codes.
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Chris Duquette, Champion

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while a co worker was on the phone i wanted to see if there was a way to listen in on his call to try and further help on this thread and realized myself that there is mo way to click through the softphone to monitor a call or anything else other than call that extension or text it. there should be a clickable option to whisper to that person or to barge the call or to just listen in.
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Joe Amit

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This reply was created from a merged topic originally titled Call Monitoring: Can remove beep sound while call monitoring.

I need to remove beep sound while we monitor extentions