Ability to limit outbound calling function of a user via the RC phone app without breaking unconditional forwarding rules

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  • Updated 2 years ago
Posting on behalf of client:

We need to have the ability to limit outbound calling of the RC desktop app via roles or some other function. When we tried to limit that function via disabling the domestic and international calling via Policies it breaks the unconditional forwarding rule for that extension.

1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT) US Account

2. A brief description of the business - Not discussed

3. A high level description of the product or feature being requested - Ability to disable the outbound calling of the RC phone app via roles but still permit for unconditional forwarding of the user to work.

4. A typical use case scenario explaining how your business would use the feature - We wanted for all outbound calls to be placed using Contact Center. Some users are using the RC app to place calls and this is what we would like to prevent.

5. Benefit of such feature - Ease of managing users

6. Include any related case number if applicable: 07532332

7. Number of Users and/or Digital Lines: 1,510

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Carlo C, Employee

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Posted 2 years ago

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Kyle Handley

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The use case for disabling outbound is our integration with inContact. We want all reporting in inContact and reps are able to erroneously make calls through RingCentral which means the call does not run through inContact.