Access a call recordings via a query string

  • 0
  • 1
  • Idea
  • Updated 2 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

UK Account
Inbound Call Centre

We save to a database all our call logs but not the recordings. When training and/or searching for a call we would like to have a hyperlink that took us to that recording. i.e https://service.ringcentral.co.uk/settings/calls.aspx?Phonenumber=0128946463

Possibly add a date range in there too:

https://service.ringcentral.co.uk/settings/calls.aspx?Phonenumber=0128946463&Fromdate=2016-11-01T11:29:00.000Z&dateTo=2016-11-01T11:39:00.000Z

The GUI could make up the URL and then post to RingCentral for the call. It would make training much easier. All our agents work at different extns (hotdesking) so we need to match an agent to an extn/day/time first and then request call records.
Photo of Supervisor 2

Supervisor 2

  • 70 Points

Posted 2 years ago

  • 0
  • 1

There are no replies.

This conversation is no longer open for comments or replies.